Having worked with clients to take advantage of previous AI and technology innovation cycles before, it's clear that technology is only one part of the equation in terms of delivering tangible business results. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether its face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals and business outlook, which are based on management's current beliefs and assumptions. For a more detailed description of our risk factors, please review our annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. I would say that it is going to be predominantly organic. It all. Hey, guys. In the fourth quarter of 2022, bookings were $197 million compared to $206 million in the prior year period, resulting in full year bookings of $762 million, an increase from $751 million in the prior year. Thank you. But can you give us a sense or some more insight on the growth assumptions for the other key vertical cohorts embedded within the calendar '23 outlook? Your line is now open. TTEC I think also we're very focused in those resilient sectors that Ken mentioned, particularly financial services and health care in terms of helping those clients that haven't outsourced before and that typically ends up being kind of a mix of onshore and offshore services. Full year revenue primarily benefited from the Avtex acquisition. Net debt increased $171.3 million to $810.2 million year-over-year primarily related to acquisition-related investments associated with the Fannie asset acquisition and capital distributions, partially offset by cash flow generation. Do Not Sell or Share My Personal Information, We use cookies to help us offer you the best online experince. I'm going to provide some context supporting our guidance. He/she works closely with site TA team to coordinate recruiting efforts as needed. But in addition to that, what we're also seeing is that they're peeling off more business that's internal and moving it to a partner such as TTEC. Our clients look to us to given our deep experience with complex implementations and our strategic partnerships with the hyperscalers and the premier CCaaS players. The Talent Acquisition Specialist I (TAS I) is responsible for the hiring process at a Service Delivery Center. And as they began to modernize their technology platforms in the CX arena, those are opportunities for us. Our outcomes-based solutions are more critical than ever in this environment. We've been preparing for this inflection point, and we're well positioned to capitalize on the opportunity ahead of us. TTEC Global Talent Acquisition Coordinators deal with processing and managing candidate applications received through job postings in TTEC different job boards for associate positions in a high volume recruitment operational environment. Yet at the same time, businesses are challenged to do more with less. I know your plans to expand to a much larger company. I'm going to take that first and let Ken and Shelly comment afterwards. Customer Experience Strategy Contact Center Operations Contact Center Technology Intelligent Automation Revenue Generation Data Last year, we successfully grew our offshore footprint by 60%, and we have plans underway to further scale in 2023. Great. I would just - I would just add, Maggie, we're seeing strong demand for our offshore services in the new locations, even in those resilient sectors that I talked about financial services and health care, which have traditionally been more onshore services for us. Our solid performance was possible due to our trusted and long-standing partnerships with our clients and the passion, hard work and contributions of our amazing 69,000 teammates across the globe. - First, our outlook reflects the impacts Shelly discussed earlier, including continued uncertainty due to further weakening macroeconomic environment that we first signaled in the second half of 2022, and we expect to persist in the first half of 2023, affecting select verticals. Moving forward, we will no longer report the impact from pandemic-related volumes given its modest remaining impact. On a consolidated basis for the full year 2022, revenue was $2.44 billion, an increase of 7.5% and 8.3% on a like-for-like basis, excluding the impact of pandemic-related volumes. As we open up the call, we ask that you limit your questions to one at a time. I interview and hire to staff the call center. This is Dustin speaking. If not using TTEC Active Directory (AD) credentials: Non-SSO Log In . Good morning. #40yearsofsmiles. In addition . Revenue increased 9.4% to $2.44 billion on a constant currency basis. Job Field Job Field Add Job Field Location Location Add Location Search Tips You can search jobs by selecting relevant criteria in the drop-down menus. The attention of that statement was more going forward in Q1 and beyond. With our investments in predictive digital capabilities, that enable customer acquisition, growth and retention, we're delivering strong results for our clients in multiple industries, including health care, financial services and automotive. Adjusted EBITDA was $326.6 million or 13.4% of revenue compared to $354.4 million or 15.6% in the prior year. And we're being very thoughtful about those opportunities. We're well positioned to help them apply the most relevant talent, technology and AI solutions for their business. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause our actual. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. By clicking Agree & Join, you agree to the LinkedIn, At TTEC, were all about the Human Experience. Talent Networks enhance your job search and application process. I mean it feels like Digital has got a kind of a wider opportunity with cloud migration, emergence of AI potential to maybe move into adjacencies outside of CX and that business gets more strategic inside enterprises potentially be able to drag along more CX volumes? Just looking to see if we can get any sense around the numbers. And just the only other point, Vince, I'll fall on to Shelley's comment. The estimated total pay for a Talent Acquisition Specialist at TTEC is $85,216 per year. It's an honor to be recognized among the best in Europe. There's quite a bit of - we're very early days with not only where the technology is, but also where clients are. In fiscal year 2022, you're looking at the business is roughly about $400 million. Whether you choose to apply or just leave your information, we look forward to staying connected with you. It looks like you're expecting some solid improvement in that business throughout the year, both in terms of revenue growth and margins. So our free cash flow was impacted by onetime items that we discussed earlier. Get email updates for new Talent Acquisition Specialist jobs in Ahmedabad, Gujarat, India. Please reference our commentary in the business outlook section to our fourth quarter and full year 2022 earnings press release to obtain our expectations for first quarter and full year 2023 performance at the consolidated and segment level. Great. fun and exciting place I get to work with a diverse group of people accross the globe. Today, TTEC Digital is the largest pureplay CX technology and services player in the world. So it's more of a statement around the rebase lining of the economy in 2023, the post-pandemic normalization and then having a platform to grow off of, expecting that, again, the macroeconomic weakness will alleviate in the second half. It's quite a heavy lift. And that's where we're actually working with our clients as well as working with the AI providers, which would be in many cases - in most cases, the hyperscalers, narrowing that information so that it's put in a vertical format and consequently, when questions are asked, whether it'd be for a chatbot, a voicebot, et cetera, that you're getting every single time an accurate answer and not something that's rather in the Bizarro [ph] category as many people have been playing with ChatGPT and experiencing. Thanks. Our focus for 2023 goes without saying it's all about execution. Just maybe a question on cross-sell in 2023. And lastly, EPS was $3.68 compared to $4.62 in the prior year. I would say, strength within financial services and health care predominantly and then strong performance still in public sector and as well as automotive, but slightly behind, I would say, financial services and health care. And with clients all expressing visibility issues across the globe we really just want to take a conservative approach. TTEC Duluth, GA1 week agoBe among the first 25 applicantsSee who TTEC has hired for this roleNo longer accepting applications. Thank you. Due to recent acquisitions, our Digital revenue as a percentage of our overall revenue has increased. results to differ materially from those expected and described today. $159,600.00, Talent Acquisition Specialist - People & Culture, Coordinator, Talent Acquisition and Talent Development, $60,000.00 Works to ensure hiring goals are met by providing a professional hiring experience to candidates. This concludes TTEC's fourth quarter and full year 2022 earnings conference call. Get started with your Free Employer Profile, All Talent Acquisition Specialist Salaries, The Ultimate Job Interview Preparation Guide. Thanks, Dustin. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Go ahead Well, I might just add, just in terms of - our top 10 clients actually provided a lot of our growth in 2022, and we see that continuing into 2023 and in particular, some of these were there, as you said, consolidating, we're performing well and they're getting excited, and we see demand for our new offshore locations to add to the services that we're providing those clients. Great. Gold for Best Multilingual Contact Centre for TTEC Poland Your line is now open. Your line is now open. I know you've added a couple of locations. I will share our 2023 backlog details in my closing remarks. We're super proud to win three awards at this year's European Contact Centre & Customer Service Awards: Thank you. Address TTEC Global Headquarters 9197 South Peoria Street Englewood, Colorado, U.S.A. 80112-5833 View all our Global Locations Phone +1.800.835.3832 Outside of the U.S. +1.303.397.8100 Helpful Links About TTEC Investor Relations Newsroom Ethics / Compliance Concerns Central Luzon Quezon City 40 days ago. That makes sense. To give you an idea in terms of - just to put a pin on the consolidation is that our top 10 grew roughly 4%, and that's including the decline in pandemic related volumes in 2022, and you're looking at a number for 2020 in the neighborhood of 14%, 15% for - excluding the pandemics. We're obviously very focused on the opportunities that Digital this idea of the distinct opportunities inside Digital and Engage as well. With a diverse group of people accross the globe we really just want to a! 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